How to Remove a ComplaintsBoard.com Complaint

ComplaintsBoard says it removes complaints only if they violate its Complaint Guidelines or it receives an officially signed court order, and that businesses can't pay for removal. Here's what that means in practice.

Researched: October 2026

Quick overview

  • ComplaintsBoard says it does not remove complaints unless it receives an officially signed court order, apart from content that breaks its Complaint Guidelines.
  • Businesses cannot pay to have a review removed, and a complaint isn't removed because it has been resolved or because the business says it's false.
  • A free business account lets a company respond publicly, send direct messages, and report guideline violations.
  • Pressuring a reviewer to close or remove a complaint is prohibited and can lead to warnings, restricted access, and a recalculated rating.
  • Search suppression moves a complaint down in search results.

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What qualifies for removal

ComplaintsBoard removes reviews that violate its Complaint Guidelines or that its moderators consider suspicious. Complaints are not allowed to contain:

  • Harassment, profanity, or other objectionable content
  • Trolling and provocation
  • Second-hand experiences
  • Multiple posts from a single email address, or large amounts of identical comments
  • Inappropriate, offensive, or lewd photos and videos
  • Attempts to impersonate another person or entity
  • Copyrighted materials, or posts created by AI
  • Spam or promotional content
  • Blackmail, including threats to write negative reviews or promises to remove them for compensation
  • Other people's personal information posted without their permission
  • Posts shorter than 350 characters

What you can do

A business account is free.

  1. 1

    Register a free business account

    The account lets you respond to reviews publicly, send direct messages to complainants, and report reviews that you think violate the Complaint Guidelines.

  2. 2

    Respond to the complaint

    Respond publicly under the complaint. ComplaintsBoard prohibits pressuring the reviewer to close or remove it.

  3. 3

    Report a guideline violation

    Report a review that breaks the Complaint Guidelines, with supporting evidence. ComplaintsBoard says such requests are often not successful.

  4. 4

    Submit a court order

    ComplaintsBoard says it removes complaints if it receives an officially signed court order.

Notice: A name showing up on a review site like this one often shows up elsewhere too. A free reputation scan can confirm what else is out there.

If the complaint stays

A complaint that follows the Complaint Guidelines stays published, even if it has been resolved.

Search suppression moves the complaint down in search results, and Google De-indexing applies where a page is eligible. We tell you which situation you're in before any work begins.

Common questions

Can a business pay to have a complaint removed?

No. ComplaintsBoard says businesses cannot pay to have reviews removed, and that it removes reviews only if they violate its Complaint Guidelines or its moderators consider them suspicious.

Is a resolved complaint removed?

No. ComplaintsBoard says it does not remove resolved complaints, including when the same complaint was posted on other sites. It recommends claiming the business account and posting a response saying the problem has been taken care of.

Can a complaint be removed because the business says it's false?

Not on that claim alone. ComplaintsBoard says it does not remove reviews solely based on a business's claim that they are false. A business can explain publicly why it finds a review inaccurate, and can report a review with supporting evidence if it thinks the moderators missed a violation. ComplaintsBoard says such removal requests are often not successful.

Can I ask the reviewer to remove the complaint?

Companies are prohibited from pressuring reviewers to close or remove complaints, and from promising to resolve a complaint in exchange for its removal. After a complaint is resolved, a business can ask the customer to consider updating the review. The "resolved" label is applied after the issue is resolved, not before.

What happens if a business breaks these rules?

ComplaintsBoard says it can issue a warning on the business's public profile, restrict access to the business account for three months to a year, temporarily disable replies, remove its stars from search engine rankings, and recalculate the business rating with some reviews marked as unresolved.

Can a court order get a complaint removed?

ComplaintsBoard says it does not remove complaints unless it receives an officially signed court order. For other legal action against a review, it advises consulting a lawyer about Internet law.

Can a reputation management company claim my profile?

No. ComplaintsBoard says it does not provide access to third parties and only company representatives can claim business profiles. The company applies to claim its profile using its official email address.

Do I pay if the complaint isn't removed?

Our removal services are no-removal, no-fee: you're invoiced only once we achieve the removal defined in your Service Agreement. Search suppression is billed for the work performed.

Related

Also dealing with Ripoff Report or PissedConsumer? See our Ripoff Report or PissedConsumer guides, or the full Review Removal & Suppression service. Search suppression moves a listing down, and Google De-indexing covers pages that shouldn't appear in Google at all.

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