How to Remove a Zocdoc Review
Zocdoc removes a review if it determines that it violates its Review Guidelines or Community Standards. Here's what qualifies and how to dispute a review.
Researched: October 2026
Quick overview
- Zocdoc only posts reviews from patients who interacted with the practice they booked their appointment with.
- A review from someone who didn't interact with the practice or didn't show up, or one that violates the guidelines, can be disputed at [email protected].
- Reviews may be disputed up to one year from the date they were approved.
- Zocdoc says mere suspicion usually isn't enough for removal, and it does not currently allow responses to reviews.
- Search suppression moves a review down in search results.
Prefer to have it handled for you? Get a confidential assessment →
What qualifies for removal
Zocdoc publishes reviews that adhere to its guidelines, Acceptable Use Policy and Community Standards. A review can be disputed when it is:
- From someone who did not interact with the practice or did not show up to their appointment
- Profanity, or anything vulgar or otherwise offensive
- Personally identifiable information, such as a full name, phone number, or email address
- Pricing specifics related to insurance coverage
- Claims about the accuracy of a provider's treatment or diagnosis, which Zocdoc can't verify
- Promotional content unrelated to the patient experience
- Harassing, threatening, or defamatory content, under the Acceptable Use Policy
How to dispute it yourself
Disputing a review costs nothing.
- 1
Check the review
Check whether the review is from someone who didn't interact with your practice or didn't show up, or whether it violates Zocdoc's Review Guidelines or Community Standards.
- 2
Email Trust & Safety
Email [email protected] with any specific evidence you have.
- 3
Submit within one year of approval
Reviews may be disputed up to one year from the date of their approval.
Notice: A name showing up on a review site like this one often shows up elsewhere too. You can run a free scan to see what else turns up.
If the review stays
A review that Zocdoc finds consistent with its Review Guidelines and Community Standards stays published, and Zocdoc does not currently allow responses to reviews.
Search suppression moves the review down in search results, and Google De-indexing applies where a page is eligible. We tell you which situation you're in before any work begins.
Common questions
Who can write a Zocdoc review?
Zocdoc says it only posts reviews from patients who interacted with the practice they booked their appointment with. To submit a review, a patient must be logged in to their Zocdoc account or use a link sent to the email tied to their account.
Can I dispute a review from a patient who didn't show up?
Yes. Zocdoc asks providers to email [email protected] about a review from someone who did not interact with the practice or did not show up to their appointment.
How long do I have to dispute a review?
Zocdoc says reviews may be disputed up to one year from the date of their approval.
Will Zocdoc remove a review if I suspect it's out of policy?
Not on suspicion alone. Zocdoc says it removes a review if it determines it violates its Review Guidelines or Community Standards, and that mere suspicion usually isn't enough. It allows a wide range of patient perspectives, so its moderators may decide a review is not a violation. Provide any specific evidence you have.
Can I respond to a review?
No. Because the reviews on Zocdoc have to do with healthcare, Zocdoc does not currently allow responses.
Can a practice influence its reviews?
No. Zocdoc's Community Standards prohibit providers from influencing reviews or taking action against users who leave a negative review, including actions that would prevent or remove valid patient reviews.
Can the patient edit or remove their own review?
A patient can request an edit up to 120 days after their appointment date, even if the review is already posted. After 120 days, edits are no longer available, but the patient can still ask Zocdoc's service team to remove the review.
Do I pay if the review isn't removed?
Our removal services are no-removal, no-fee: you're invoiced only once we achieve the removal defined in your Service Agreement. Search suppression is billed for the work performed.
Related
Also dealing with a physician review elsewhere? See our Healthgrades or RateMDs guides, or the full Review Removal & Suppression service. Search suppression moves a listing down, and Google De-indexing covers pages that shouldn't appear in Google at all.
Start today
A damaging Zocdoc review?
Send us the review. We'll tell you honestly what your options are.
Get my confidential assessment